Home Services Franchise

Leadership

Paul Flick Read Bio

Paul Flick Leadership
Chief Executive Officer
Paul Flick built Premium Service Brands on a belief. A belief that ordinary isn’t ordained. Mr. Flick founded 360° Painting in 2006. The brand quickly grew into one of the top painting franchises in the nation. Soon after, Mr. Flick began to acquire several home service brands, building a franchise family throughout the United States and parts of Canada. Premium Service Brands is now an industry leader with over 1,000 units and 9 brands.
Mr. Flick is also a passionate philanthropist. He founded Kids-Lift, the nonprofit affiliate of Premium Service Brands, in 2008. Kids-Lift works to provide food, clothing, school supplies, and more to underprivileged kids in local communities.
David Raymond Read Bio

David Raymond Leadership
Chief Operation Officer
David Raymond began his career as a Corporal in the United States Marine Corps. Mr. Raymond earned the rank of Staff Sergeant and served for four years. After his time in the armed forces, Mr. Raymond moved into franchising where he worked as a consultant for College Hunks. He then served as President of Doorability Garage Doors before joining the Premium Service Brands team in 2019. Mr. Raymond now leads the operations team, and has revolutionized the technologies in place at PSB.
Deborah Jewell Read Bio

Deborah Jewell Leadership
President of Performance
Deb Jewell leads our learning and launch programs as President of Performance. She specializes in preparing entrepreneurs to launch and lead business using the PSB model. Ms. Jewell has over 10 years of experience in learning design and strategy. Before joining Premium Service Brands, she earned her Doctorate of Education from the University of Virginia’s prestigious Darden School of Business. Soon after, she led learning product strategy at the Darden School.
Patrick Dannelly Read Bio

Patrick Dannelly Leadership
Chief Financial Officer
Patrick Dannelly has over 25 years of financial management, senior business leadership, and consulting experience. Mr. Dannelly served as a senior manager at Deloitte before joining as VP of Finance at eSpire Communications. He eventually founded Dannelly Consulting, and has provided financial services to federal programs and high-end companies. Mr. Dannelly joined Premium Service Brands in 2021.
Vivi Nellen Read Bio

Vivi Nellen Leadership
VP of Communications
Vivi gets the PSB story, and all the awesome things we do, out into the world with a focus on our philanthropic affiliate Kids-Lift. She helps get our corporate team in Cville involved in helping kids in our community as well as working with franchisees across the country. She was Director of Events and Community Engagement for a local tech company. With experience in event planning, fundraising, hospitality and community outreach. She’s excited to follow her passion of helping others and making a difference in kid's lives.
Mark Montini Read Bio

Mark Montini Leadership
Chief Marketing Officer
Mark Montini has over 20 years of experience in the franchise industry. Mr. Montini began his career in marketing by developing innovative technology solutions for businesses and franchises. He served as CEO at Naranga, an industry leading franchise software service. Soon after, Mr. Montini served as CMO at Floor Coverings International and eventually became CMO of Tropical Smoothie Cafe. He joined Premium Service Brands as Chief Marketing Officer in 2021.
Danielle Wright Read Bio

Danielle Wright Leadership
Chief Development Officer

Operations

William Faulkner Read Bio

William Faulkner Operations
President of ProLift Garage Doors
Will optimizes the ProLift Garage Doors business model by ensuring we have the proper vendors, systems, and processes in place for success, and that our franchise locations are taking the necessary actions to ensure compliance with that model. He worked previously as a General Manager of a garage door business and later as an owner of a garage door business before becoming a business coach at ProLift Garage doors, followed by Vice President and finally President.
Kate Horner Read Bio

Kate Horner Operations
Franchise Business Coach
Kate hosts several franchise peer groups and leads the playbook initiatives for growing businesses. Before joining PSB , she worked as a consultant to evaluate processes and efficiency for local businesses. She’s built resources and educated new business owners on how to start a business from idea to maintenance and idea to scale by creating and optimizing processes.
Dan Miedema Read Bio

Dan Miedema Operations
VP of 360° Painting Operations
Dan manages how the technology/systems are working and finds ways to make them more efficient. He creates playbooks that help the owners focus on mastering one part of their business at a time. Before PSB, Dan ran his own painting business for 5 years, and was the top sales rep for a construction company.
JonMarc Radspinner Read Bio

JonMarc Radspinner Operations
Franchise Business Coach
As a business coach, Jonmarc provides ongoing support for franchisees to help them grow and succeed. From start-up to scaling, he helps with all aspects of franchisee's businesses. Jonmarc has been in franchising for 8 years.
Ashley Jones Read Bio

Ashley Jones Operations
Compliance Coordinator
Ashley handles HR and works closely with PSB’s CEO and CLO on compliance related matters.
Dylan Moore Read Bio

Dylan Moore Operations
Software Support Specialist
Dylan, as a Software Support Specialist, is responsible for solving a wide variety of technology issues for franchisees and our corporate team. Dylan is a 2021 graduate of Christopher Newport University with a background in Information Science.
Jessica Ruenz Read Bio

Jessica Ruenz Operations
Vice President of Kitchen Wise & Maid Right
Jessica leads two brands through growth, while spearheading new initiatives to provide the best opportunities to franchise owners. She has spent over 11 years in the franchising space within the home services industry with a large focus on operations and franchise coaching.
Kyle Hernandez Read Bio

Kyle Hernandez Operations
Systems Administrator
Kyle is PSB's digital custodian and money saving project manager. If it has anything to do with our technological infrastructure, Kyle is the guy. He’s worked with robots, self-driving cars, and massive manufacturing machines.
Roxanne Conrad Read Bio

Roxanne Conrad Operations
President of 360° Painting
Caitlin Harrington Read Bio

Caitlin Harrington Operations
ServiceTitan Program Manager
Caitlin collaborates with brand leads and the operations team to lead conversion, onboarding, development and maintenance of ServiceTitan tenants. She previously worked as a Training Specialist with ServiceTitan, delivering instructor-led-training courses while becoming a ServiceTitan product expert.
Alex Janssens Read Bio

Alex Janssens Operations
Software Support Specialist
Alex helps new users set up and train on the organization's CRM, learning portals, and other platforms, and helps legacy users troubleshoot issues as they arise. Previously a Head Chef for 3 years. Alex has industry certifications (CompTIA A+ and Network+) and is currently at PVCC for AAS in Information Technology - Cyber Security.
David Muirhead Read Bio

David Muirhead Operations
Franchise Business Coach
David provides support to current and future franchise owners. He has owned the franchise The Grout Medic for over 18 years.
Mark Eschenbacher Read Bio

Mark Eschenbacher Operations
Franchise Business Coach

Marketing

Kate Jewusiak Read Bio

Kate Jewusiak Marketing
Marketing Director
Kate manages the systems and processes designed to support franchise owners in their local and digital marketing efforts, and executes the day-to-day operations of the marketing team. She also develops the creative strategy for marketing campaigns and other materials. As a graduate of the University of Virginia, she studied media, marketing, and advertising. In her senior year her class won the National Student Advertising Competition for their campaign.
Taylor Williams Read Bio

Taylor Williams Marketing
Marketing Manager
Taylor manages the relationships between the marketing team and franchise partners through communication and franchisee support. Taylor has a communications degree from University of Missouri, and has worked in home services franchising for over 8 years, starting at College Pro, and then as the Local Marketing Manager at Floor Coverings International.
Will Byrnes Read Bio

Will Byrnes Marketing
Brand Director
As Brand Director, Will is responsible for the Premium Service Brands story, franchise development marketing, and Kids-Lift, our nonprofit affiliate. Before joining Premium Service Brands, Will studied at James Madison University.
Nicole Starkey Read Bio

Nicole Starkey Marketing
Graphic Design Manager
As Graphic Design Manager, Nicole has helped lead the rebranding of all 8 brands under the PSB umbrella and the builds out marketing playbooks for all brands. Nicole obtained her B.A. in Studio Art and a Post-Baccalaureate certification in Graphic Design. Before PSB, she worked as a freelance designer, continuously enhancing her portfolio.
Karen Gabbert Read Bio

Karen Gabbert Marketing
Graphic Design Specialist
Karen develops both print and digital marketing collateral for all eight brands. She has worked alongside her teammates in rebranding projects and continues to develop her design skillset within the marketing context. Karen has a background in visual design, UI design, and fine art. She studied printmaking at the University of Virginia, where she got her B.A. in Studio Art.
Cate Southwell Read Bio

Cate Southwell Marketing
Content Specialist
Specializing in design, Cate creates print & digital content for brand marketing collateral, seasonal campaigns, and owner creative requests. Before joining PSB, Cate studied Design Thinking at the University of Virginia School of Architecture and worked as a branding intern at the U.S. Green Chamber of Commerce.
Nelson Montini Read Bio

Nelson Montini Marketing
Start-Up Marketing Manager

Accounting

Connor Deal Read Bio

Connor Deal Accounting
Assistant Controller
Connor works with the CFO and accounting team to report and budget PSB’s financials in a timely and accurate manner. Connor started his career in accounting, working for a small winery in central Virginia. In just over four years, he went from bookkeeper to Head of Finance and Assistant General Manager.
Eileen Lindsay Read Bio

Eileen Lindsay Accounting
Director of Revenue Accounting
Eileen runs the day to day operations of the revenue team to ensure timely and accurate billing and collections. She has 30+ years in Finance/Accounting and Business Management roles mainly in the trade contracting industries with a high focus on collections.
Rashel Drumheller Read Bio

Rashel Drumheller Accounting
Finance/Accounting Specialist
Rashel is responsible for ensuring all aspects of PSB's Financial Development for all brands. In addition, responsible for Royalty Manager with a specialized focus on Agreement Versions in FranConnect. Before joining PSB, she worked 20 + years for a locally owned and operated fuel-distributing company (Tiger Fuel Company..
John Deal Read Bio

John Deal Accounting
Accounting Specialist
John is an Accounting Specialist in both payables and receivables, as well as reports and reconciliation. Graduate of Radford University with a Degree in Finance.

Franchise Development

Matt Reeves Read Bio

Matt Reeves Franchise Development
Senior Vice President of Franchise Development
Matt helps franchise candidates explore home and commercial service franchise businesses to see if there is a mutual fit with Premium Service Brands. He has 11 years of experience in the service franchise industry, and has helped over 600 people find the right franchise opportunity.
Carter Purves Read Bio

Carter Purves Franchise Development
Franchise Development Coordinator
Brian Baxter Read Bio

Brian Baxter Franchise Development
Lead Qualifier
Matt Woodcock Read Bio

Matt Woodcock Franchise Development
VP of Development
Erica Poynter Read Bio

Erica Poynter Franchise Development
VP of Development

Insight Business Solutions

Tracey Felts Read Bio

Tracey Felts Insight Business Solutions
Vice President of Insight Business Solution

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