Home Services Franchise

Leadership

Paul Flick Read Bio

Paul Flick Leadership
Chief Executive Officer
Paul Flick built Premium Service Brands on a belief. A belief that ordinary isn’t ordained. Mr. Flick founded 360° Painting in 2006. The brand quickly grew into one of the top painting franchises in the nation. Soon after, Mr. Flick began to acquire several home service brands, building a franchise family throughout the United States and parts of Canada. Premium Service Brands is now an industry leader with over 1,000 units and 9 brands.
Mr. Flick is also a passionate philanthropist. He founded Kids-Lift, the nonprofit affiliate of Premium Service Brands, in 2008. Kids-Lift works to provide food, clothing, school supplies, and more to underprivileged kids in local communities.
Nathan King Read Bio

Nathan King Leadership
General Counsel
Nathan manages the company’s legal affairs and leads the legal department. He oversees M&A activity, ensures compliance, mitigates risk, and navigates legal matters.
Prior to joining Premium Service Brands, Nathan worked for the Chief Judge of the Virginia Court of Appeals, in private practice, and most recently served as the General Counsel of a nationally recognized home performance contractor.
David Raymond Read Bio

David Raymond Leadership
Chief Operation Officer
David Raymond began his career as a Corporal in the United States Marine Corps. Mr. Raymond earned the rank of Staff Sergeant and served for four years. After his time in the armed forces, Mr. Raymond moved into franchising where he worked as a consultant for College Hunks. He then served as President of Doorability Garage Doors before joining the Premium Service Brands team in 2019. Mr. Raymond now leads the operations team, and has revolutionized the technologies in place at PSB.
Patrick Dannelly Read Bio

Patrick Dannelly Leadership
Chief Financial Officer
Patrick Dannelly has over 25 years of financial management, senior business leadership, and consulting experience. Mr. Dannelly served as a senior manager at Deloitte before joining as VP of Finance at eSpire Communications. He eventually founded Dannelly Consulting, and has provided financial services to federal programs and high-end companies. Mr. Dannelly joined Premium Service Brands in 2021.
Danielle Wright Read Bio

Danielle Wright Leadership
Chief Development Officer
Danielle leads and directs the Development team, focusing on overall strategy, market planning, new Franchisee recruitment, and growth of the 9 franchise brands. Danielle has owned her own Franchise Consulting Company specializing in strategy, marketing, and recruiting, directly related to Franchise Development. She has awarded over 500 franchises in her career and spent 10 years in Commercial Real Estate Development as a Big Box Landlord.
Vivi Nellen Read Bio

Vivi Nellen Leadership
VP of Communications
Vivi gets the PSB story, and all the awesome things we do, out into the world with a focus on our philanthropic affiliate Kids-Lift. She helps get our corporate team in Cville involved in helping kids in our community as well as working with franchisees across the country. She was Director of Events and Community Engagement for a local tech company. With experience in event planning, fundraising, hospitality and community outreach. She’s excited to follow her passion of helping others and making a difference in kid's lives.
Mark Montini Read Bio

Mark Montini Leadership
Chief Marketing Officer
Mark Montini has over 20 years of experience in the franchise industry. Mr. Montini began his career in marketing by developing innovative technology solutions for businesses and franchises. He served as CEO at Naranga, an industry leading franchise software service. Soon after, Mr. Montini served as CMO at Floor Coverings International and eventually became CMO of Tropical Smoothie Cafe. He joined Premium Service Brands as Chief Marketing Officer in 2021.

Operations

William Faulkner Read Bio

William Faulkner Operations
President of ProLift Garage Doors
Will optimizes the ProLift Garage Doors business model by ensuring we have the proper vendors, systems, and processes in place for success, and that our franchise locations are taking the necessary actions to ensure compliance with that model. He worked previously as a General Manager of a garage door business and later as an owner of a garage door business before becoming a business coach at ProLift Garage doors, followed by Vice President and finally President.
Kate Horner Read Bio

Kate Horner Operations
Franchise Business Coach
Kate hosts several franchise peer groups and leads the playbook initiatives for growing businesses. Before joining PSB , she worked as a consultant to evaluate processes and efficiency for local businesses. She’s built resources and educated new business owners on how to start a business from idea to maintenance and idea to scale by creating and optimizing processes.
Dan Miedema Read Bio

Dan Miedema Operations
VP of 360° Painting Operations
Dan manages how the technology/systems are working and finds ways to make them more efficient. He creates playbooks that help the owners focus on mastering one part of their business at a time. Before PSB, Dan ran his own painting business for 5 years, and was the top sales rep for a construction company.
JonMarc Radspinner Read Bio

JonMarc Radspinner Operations
Franchise Business Coach
As a business coach, Jonmarc provides ongoing support for franchisees to help them grow and succeed. From start-up to scaling, he helps with all aspects of franchisee's businesses. Jonmarc has been in franchising for 8 years.
Ashley Jones Read Bio

Ashley Jones Operations
Director of Operations
Ashley handles HR and works closely with PSB’s CEO and CLO on compliance-related matters.
Dylan Moore Read Bio

Dylan Moore Operations
Software Support Specialist
Dylan, as a Software Support Specialist, is responsible for solving a wide variety of technology issues for franchisees and our corporate team. Dylan is a 2021 graduate of Christopher Newport University with a background in Information Science.
Jessica Ruenz Read Bio

Jessica Ruenz Operations
Vice President of Kitchen Wise & Maid Right
Jessica leads two brands through growth, while spearheading new initiatives to provide the best opportunities to franchise owners. She has spent over 11 years in the franchising space within the home services industry with a large focus on operations and franchise coaching.
Kyle Hernandez Read Bio

Kyle Hernandez Operations
Systems Administrator
Kyle is PSB's digital custodian and money saving project manager. If it has anything to do with our technological infrastructure, Kyle is the guy. He’s worked with robots, self-driving cars, and massive manufacturing machines.
Roxanne Conrad Read Bio

Roxanne Conrad Operations
President of 360° Painting
As the Brand President, Roxanne focuses on the overall development of the system, both with expanding the number of locations nationwide and helping current owners refine and scale their businesses for revenue growth. Roxanne’s background is in Marketing, Communications, and Local Business Ownership. She has spent the last five years growing her own 360° Painting system.
Caitlin Harrington Read Bio

Caitlin Harrington Operations
ServiceTitan Program Manager
Caitlin collaborates with brand leads and the operations team to lead conversion, onboarding, development and maintenance of ServiceTitan tenants. She previously worked as a Training Specialist with ServiceTitan, delivering instructor-led-training courses while becoming a ServiceTitan product expert.
Alex Janssens Read Bio

Alex Janssens Operations
Software Support Specialist
Alex helps new users set up and train on the organization's CRM, learning portals, and other platforms, and helps legacy users troubleshoot issues as they arise. Previously a Head Chef for 3 years. Alex has industry certifications (CompTIA A+ and Network+) and is currently at PVCC for AAS in Information Technology - Cyber Security.
David Muirhead Read Bio

David Muirhead Operations
Franchise Business Coach
David provides support to current and future franchise owners. He has owned the franchise The Grout Medic for over 18 years.
James Henderson Read Bio

James Henderson Operations
Data Analyst
James currently serves as the primary conduit of data analysis and validation at PSB. He works cross-departmentally to ensure we generate reliable insights to support our franchise partners. James graduated from the University of Virginia.
Mark Eschenbacher Read Bio

Mark Eschenbacher Operations
Franchise Business Coach
Brian Baxter Read Bio

Brian Baxter Operations
Franchise Business Coach
Brian’s role is to help new franchisees go through the OXP process and make sure that they have a successful launch. He has Over 15 years of experience in the garage door industry. Everything from being a technician to operations and eventually ownership.
Hannah Davis Read Bio

Hannah Davis Operations
Director of Employee Experience
Hannah’s role is a blend of human resources, recruiting, and employee engagement. Her primary responsibility is to continue building and cultivating the positive and engaging culture offered at Premium Service Brands. Hannah spent several years recruiting for a variety of industries. She looks forward to drawing from her experiences in higher education executive search and recruiting for a digital product agency.
Carter Purves Read Bio

Carter Purves Operations
Brand Developer
Carter serves as the operational lead and contact for all RooterMan franchise owners. He is currently in his third year at University of Virginia for Economics and Environmental Science. Carter previously served as Franchise Sales associate in the RooterMan franchise system.
Sasha Acosta Read Bio

Sasha Acosta Operations
ServiceTitan Program Manager
Sasha collaborates with brand leads and the operations team to design and deliver ServiceTitan training. She previously worked as a Training Specialist with ServiceTitan, delivering customer-facing and internal training while becoming a ServiceTitan product expert.
Tamara Wagner Read Bio

Tamara Wagner Operations
Instructional Design Manager
Tamara is the key architect and manager of the Owner eXperience Program, a comprehensive training program that equips new franchisees to develop the knowledge and skills necessary to be successful. Beginning her journey as a learning management system intern at PSB during her undergraduate years, she later earned an M.Ed. in Curriculum and Instruction with a focus on Instructional Technology from the University of Virginia. Her blend of hands-on experience and educational background uniquely positions her to design, develop, and assess top-tier educational programs grounded in evidence-based methods.
Ricky Saeturn Read Bio

Ricky Saeturn Operations
Help Desk Specialist
Ricky handles technical support, maintaining smooth operations of computer systems for groups and employees. He resolves issues in a collaborative team environment especially in the navigation of system integrations and building of efficient processes. Previously, Ricky worked as a Service Desk Technician with military and government agencies to include the Army, Navy, and VA/DoD. Previously served 4 years in the United States Marine Corps and ending career as a Sergeant.

Marketing

Will Byrnes Read Bio

Will Byrnes Marketing
Brand Director
As Brand Director, Will is responsible for the Premium Service Brands story, franchise development marketing, and Kids-Lift, our nonprofit affiliate. Before joining Premium Service Brands, Will studied at James Madison University.
Nicole Starkey Read Bio

Nicole Starkey Marketing
Graphic Design Manager
As Graphic Design Manager, Nicole has helped lead the rebranding of all 8 brands under the PSB umbrella and the builds out marketing playbooks for all brands. Nicole obtained her B.A. in Studio Art and a Post-Baccalaureate certification in Graphic Design. Before PSB, she worked as a freelance designer, continuously enhancing her portfolio.
Karen Gabbert Read Bio

Karen Gabbert Marketing
Graphic Design Specialist
Karen develops both print and digital marketing collateral for all eight brands. She has worked alongside her teammates in rebranding projects and continues to develop her design skillset within the marketing context. Karen has a background in visual design, UI design, and fine art. She studied printmaking at the University of Virginia, where she got her B.A. in Studio Art.
Courtney Spain Read Bio

Courtney Spain Marketing
Director of Marketing
As the Director of Marketing, Courtney's primary responsibility is to collaborate with the marketing team to ensure that all systems and processes are optimized to the requisite level, allowing our franchisees to successfully execute their marketing plans. Over the past decade, her career has been centered around roles in both marketing and operations. Courtney is passionate about leveraging insights from these dual perspectives to identify and seize opportunities more effectively.
Nelson Montini Read Bio

Nelson Montini Marketing
Start-Up Marketing Manager
Nelson provides marketing support to all new franchise owners through their first 90 days in business. He works on strategy and tactics to get their business off to a rapid start. Nelson graduated from Garnder-Webb University in 2021 with a degree in Business Administration. He’s worked in various departments with Tropical Smoothie Cafe from operations, supply chain, marketing, and technology.
Jackie Callo Read Bio

Jackie Callo Marketing
AdWords Specialist
Jackie Specializes in building, managing, and optimizing scalable AdWords campaigns to meet the individual marketing goals and objectives for Premium Service Brands. Jackie has worked on the agency side for marketing, broadcasting, and video production, implementing multi-channel marketing campaigns.

Accounting

Connor Deal Read Bio

Connor Deal Accounting
Controller
Connor works with the CFO and accounting team to report and budget PSB’s financials in a timely and accurate manner. Connor started his career in accounting, working for a small winery in central Virginia. In just over four years, he went from bookkeeper to Head of Finance and Assistant General Manager.
Rashel Drumheller Read Bio

Rashel Drumheller Accounting
Finance/Accounting Specialist
Rashel is responsible for ensuring all aspects of PSB's Financial Development for all brands. In addition, responsible for Royalty Manager with a specialized focus on Agreement Versions in FranConnect. Before joining PSB, she worked 20 + years for a locally owned and operated fuel-distributing company (Tiger Fuel Company..
John Deal Read Bio

John Deal Accounting
Accounting Specialist
John is an Accounting Specialist in both payables and receivables, as well as reports and reconciliation. Graduate of Radford University with a Degree in Finance.

Franchise Development

Frank Morrison Read Bio

Frank Morrison Franchise Development
Sr. VP of Development
Over 20 years’ of experience in franchise recruitment, sales, coaching, and consulting. Frank recruits ace franchisees into the franchise system to create a synergistic win-win relationship between the franchisee and franchisor.
Matt Reeves Read Bio

Matt Reeves Franchise Development
Senior Vice President of Franchise Development
Matt helps franchise candidates explore home and commercial service franchise businesses to see if there is a mutual fit with Premium Service Brands. He has 11 years of experience in the service franchise industry, and has helped over 600 people find the right franchise opportunity.
Erica Poynter Read Bio

Erica Poynter Franchise Development
VP of Development
Erica works with entrepreneurs to find their next business opportunity through franchising. She specializes in working with business leaders who are seeking control in all aspects of their lives and have the vision to seize control through a franchise’s proven system for success.
Matt Woodcock Read Bio

Matt Woodcock Franchise Development
VP of Development
Since 2010, Matt has been helping entrepreneurs find their next business opportunity through franchising. He specializes in working with business leaders who are seeking control in all aspects of their lives and have the vision to seize control through a franchise’s proven system for success.
Ashley Huseboe Read Bio

Ashley Huseboe Franchise Development
Franchise Development Officer
Ashley’s role is to ensure that all operations on the development team run smoothly and efficiently. She is also responsible for providing support to the team as they perform their daily functions.
Ashley is always eager to learn about new topics and is looking forward to growing with the company.

Insight Business Solutions

Tracey Felts Read Bio

Tracey Felts Insight Business Solutions
President of Insight Business Solutions
As the President of Insight Business Solutions Tracey is responsible for all processes and organizational development of the Contact Center. Her goal is to combine a passion for great customer service with technological growth to positively impact franchisees and their customer base. Tracey has over a decade of experience in leadership, customer service, and franchising.

Meet The Team

Leadership

Operations

Marketing

Accounting

Franchise Development

Insight Business Solutions

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