Leadership

  • Logo Of Premium Service Brands Paul Flick Read Bio
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    Paul Flick Leadership

    Chief Executive Officer 

    Paul Flick built Premium Service Brands on a belief. A belief that ordinary isn’t ordained. Mr. Flick founded 360° Painting in 2006. The brand quickly grew into one of the top painting franchises in the nation. Soon after, Mr. Flick began to acquire several home service brands, building a franchise family throughout the United States and parts of Canada. Premium Service Brands is now an industry leader with over 1,000 units and 9 brands.

    Mr. Flick is also a passionate philanthropist. He founded Kids-Lift, the nonprofit affiliate of Premium Service Brands, in 2008. Kids-Lift works to provide food, clothing, school supplies, and more to underprivileged kids in local communities.

  • Logo Of Premium Service Brands Patrick Dannelly Read Bio
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    Patrick Dannelly Leadership

    Chief Financial Officer

    Patrick Dannelly has over 25 years of financial management, senior business leadership, and consulting experience. Mr. Dannelly served as a senior manager at Deloitte before joining as VP of Finance at eSpire Communications. He eventually founded Dannelly Consulting, and has provided financial services to federal programs and high-end companies. Mr. Dannelly joined Premium Service Brands in 2021.

  • Logo Of Premium Service Brands Roxanne Conrad Read Bio
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    Roxanne Conrad Leadership

    Chief Operating Officer

    https://www.linkedin.com/in/roxanne-conrad-73a02510/

    As the Chief Operating Officer, Roxanne is responsible for overseeing the day-to-day operations of the entire franchise system, ensuring consistency, efficiency, and support across all locations. She plays a pivotal role in developing and implementing growth strategies, streamlining processes, and fostering a culture of innovation and collaboration within the organization. Before joining PSB, Roxanne held key leadership positions in various organizations, where she honed her expertise in operations management, business development, marketing, and public relations. Driven by a passion for excellence and a relentless pursuit of success, Roxanne is instrumental in driving the growth and prosperity of Premium Service Brands.

  • Logo Of Premium Service Brands Vivi Nellen Read Bio
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    Vivi Nellen Leadership

    VP of Premium Service Brands

    Vivi gets the PSB story, and all the awesome things we do, out into the world with a focus on our philanthropic affiliate Kids-Lift.  She helps get our corporate team in Cville involved in helping kids in our community as well as working with franchisees across the country. She was the Director of Events and Community Engagement for a local tech company. With experience in event planning, fundraising, hospitality, and community outreach. She’s excited to follow her passion for helping others and making a difference in kid's lives.

  • Logo Of Premium Service Brands Nathan King Read Bio
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    Nathan King Leadership

    General Counsel

    Nathan manages the company’s legal affairs and leads the legal department. He oversees M&A activity, ensures compliance, mitigates risk, and navigates legal matters.

    Prior to joining Premium Service Brands, Nathan worked for the Chief Judge of the Virginia Court of Appeals, in private practice, and most recently served as the General Counsel of a nationally recognized home performance contractor.

  • Logo Of Premium Service Brands Gabe Colon Read Bio
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    Gabe Colon Leadership

    Executive VP of Performance

    As the Executive Vice President of Performance, Gabe's new role oversees both our L&D Team as well as all Brand Leads and Coaches for all Brands. His primary responsibility in this role is to offer greater support to Owners across every level of their Entrepreneurial Journey. In partnership with his Team, they are focused on refining our operational processes, evolving our Training programs, and helping all Owners increase performance within their respective markets. Gabe comes to us with 20+ years of Corporate America experience, more than 5 years of Business Ownership, and a lifetime of helping others succeed. Leading and Coaching people is in his DNA, and we are excited about his ability to lead our Brands into the future.

Performance

  • Logo Of Premium Service Brands Jim Norconk Read Bio
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    Jim Norconk Performance

    President of 360° Painting

    As President of 360° Painting Jim's focuses on operations, franchise support, systems adoption, training as well as franchise and system growth. Jim is also a 360° Painting franchise owner. Before owning a 360° Painting franchise Jim spent 23 years in the substance abuse rehabilitation industry where he spent part of his career as a therapist and clinical director and then moved to the operation side and built and ran substance abuse treatment facilities. For 360° Painting Jim's focuses on operations, franchise support, systems adoption, training as well as franchise and system growth. Jim is also a 360° Painting franchise owner. Before owning a 360° Painting franchise Jim spent 23 years in the substance abuse rehabilitation industry where he spent part of his career as a therapist and clinical director and then moved to the operation side and built and ran substance abuse treatment facilities.

  • Logo Of Premium Service Brands Travis Nicolette Read Bio
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    Travis Nicolette Performance

    President of ProLift Garage Doors

    Travis oversees the operational excellence and growth of ProLift, while collaborating with other PSB brand leaders to drive innovation in the home services industry. He joined ProLift as a franchise owner in 2021, after a 15 year corporate career,  and quickly scaled his business by leveraging the brand strategy, technology, and excellent customer experience.

  • Logo Of Premium Service Brands JonMarc Radspinner Read Bio
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    JonMarc Radspinner Performance

    Vice President of House Doctors

    Jonmarc is the Vice President and Brand Lead for House Doctors. In his role, he focuses on helping the system grow through continued vision and strategy for the brand. He also collaborates with the Franchise Advisory Council to ensure that the systems being created are relevant and helpful for the franchisees. He works to remove barriers for franchisees, new and established, as well as help them accelerate faster through the new systems and programs that are released to the system.

  • Logo Of Premium Service Brands Jessica Ruenz Read Bio
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    Jessica Ruenz Performance

    Vice President of Kitchen Wise & Maid Right

    Jessica leads two brands through growth, while spearheading new initiatives to provide the best opportunities to franchise owners. She has spent over 11 years in the franchising space within the home services industry with a large focus on operations and franchise coaching.

  • Logo Of Premium Service Brands Kate Horner Read Bio
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    Kate Horner Performance

    Brand Lead, The Grout Medic

    Kate hosts several franchise peer groups and leads the playbook initiatives for growing businesses. Before joining PSB , she worked as a consultant to evaluate processes and efficiency for local businesses. She’s built resources and educated new business owners on how to start a business from idea to maintenance and idea to scale by creating and optimizing processes.

  • Logo Of Premium Service Brands Amy Zalusky Read Bio
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    Amy Zalusky Performance

    Brand Lead of Window Gang

    Amy leads the growth and development of the Window Gang brand. Amy is a previous Window Gang franchisee with over 18 years of experience starting up, sustaining, and growing a thriving business and positioning it as a leader in the industry.

  • Logo Of Premium Service Brands Carter Purves Read Bio
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    Carter Purves Performance

    Brand Lead, RooterMan

    https://www.linkedin.com/in/carter-purves-91242b1a7/

    Carter is the brand leader for RooterMan. In this role, he assists franchisees in launching, scaling, and sustaining their businesses while serving as the primary point of contact for the franchise partners.

  • Logo Of Premium Service Brands Marty McGraw Read Bio
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    Marty McGraw Performance

    Vice President of Commercial Services

    As the Vice President of Commercial Services, Marty is responsible for the growth and development of commercial services across all Premium Service Brands. He has 2 primary roles. The first role is to develop and implement a commercial operational roadmap for franchisees interested in growing the commercial segment of their business. He offers operational support to owners based on best practices and personal experiences within his own 360 Painting franchise. The 2nd role is to generate commercial leads through building relationships with vendors and commercial clients that can be supported by multiple franchise locations and brands. 

  • Logo Of Premium Service Brands Mark Eschenbacher Read Bio
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    Mark Eschenbacher Performance

    Franchise Business Coach

    Mark is a passionate business coach who supports the personal and professional development of franchise owners through coaching sessions, peer group facilitation, and playbook initiatives. With over 25 years in the home services industry and franchising, he has extensive experience in sales, operations, and leadership in businesses ranging from start-ups to large, industry-leading teams.

  • Logo Of Premium Service Brands Jamie Holland Read Bio
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    Jamie Holland Performance

    Director of Launch

    As a Director of Launch, Jamie works with our new franchise owners and supports them in building a solid foundation for their new business. She accomplishes this through coaching sessions, facilitating peer groups, and one-on-one training. Jamie comes to PSB with over 20 years of experience working for a Fortune 500 company in sales, marketing, product development, and management. She also owned a successful small business for 15 years, wearing several hats including sales, marketing, and accounting responsibilities.

  • Logo Of Premium Service Brands Samuel Hansen Read Bio
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    Samuel Hansen Performance

    Franchise Business Coach

    Samuel is a passionate franchise business coach who has worked with franchisees over the past four years to help guide them to success. Leading with a relationship-first model, Samuel loves connecting and engaging with franchisees, working with them to achieve their business goals, grow strategically, and implement systems within their business.

  • Logo Of Premium Service Brands Ann Lily Read Bio
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    Ann Lily Performance

    Franchise Business Coach

    A performance-driven professional dedicated to business development success! Experience in franchise development, consulting in healthcare services management, strategical planning, auditing, regulatory, and executive training. Excel in devising both traditional and inventive solutions that transform stagnant or declining businesses into positive cash flow with revenue growth and profit margin increases. 

    • An entrepreneur since 19, 40 years in business development including three decades in healthcare on the business side of medicine working w/ physicians, mergers & acquisitions, and building revenue streams. 

    • In November 1999, she divested from HCA Healthcare Corporation and cofounded a regional Management Service Organization servicing the mid-Atlantic region. Facilitated the growth of business migration from a large healthcare corporation to a private sector service mix delivered 168 physician groups.  The company’s annual revenue of $30M 

    • The last 10 years in franchising as an entrepreneur coach, Franchisee with The Entrepreneur’s Source, and Denver’s Chamber of Commerce Launch Coach with television’s Shark Tank feeder program. 

    • Most recently helped grow a start-up health & wellness franchise to $5M to set the company up for private equity acquisition 

  • Logo Of Premium Service Brands Jeremy Krumwied Read Bio
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    Jeremy Krumwied Performance

    Franchise Business Coach

    Jeremy currently teaches and trains owners on how to grow their Maid Right businesses. He helps develop content to better train owners and their staff on the Maid Right process. He reviews financials, processes, and training to create a growth plan for each location that aligns with the owner's goals for their location.

  • Logo Of Premium Service Brands David Muirhead Read Bio
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    David Muirhead Performance

    Franchise Business Coach

    David brings 18 years of hands-on experience in franchising as both owner and operator of a The Grout Medic Franchise, alongside his role as a dedicated Business Coach for the brand.

Operations

  • Logo Of Premium Service Brands Alex Janssens Read Bio
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    Alex Janssens Operations

    Manager of Product Operations

    Alex helps new users set up and train on the organization's CRM, learning portals, and other platforms, and helps legacy users troubleshoot issues as they arise. Previously a Head Chef for 3 years. Alex has industry certifications (CompTIA A+ and Network+) and is currently at PVCC for AAS in Information Technology - Cyber Security.

  • Logo Of Premium Service Brands Shandi Bradley Read Bio
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    Shandi Bradley Operations

    Office Manager

    With an integration of administrative expertise and creative design skills, she adeptly manages our corporate office's day-to-day operations. Shandi's knack for cultivating strong relationships ensures smooth collaboration with clients and vendors, enhancing our team's effectiveness and operational efficiency. From coordinating visitor logistics to leading special projects, her commitment to organizational excellence nurtures a vibrant and innovative workplace culture.

  • Logo Of Premium Service Brands Dylan Moore Read Bio
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    Dylan Moore Operations

    Software Support Specialist

    Dylan, as a Software Support Specialist, is responsible for solving a wide variety of technology issues for franchisees and our corporate team. Dylan is a 2021 graduate of Christopher Newport University with a background in Information Science.

  • Logo Of Premium Service Brands Forrest Brown Read Bio
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    Forrest Brown Operations

    Software Support Specialist

    Forrest is a member of the Software Support desk, assisting owners with essential computer operations, onboarding new employees, and providing solutions to franchisees for all their technological needs. Born and raised in Indiana, Forrest attended Purdue University and Indiana University before moving to Charlottesville to work for PSB's corporate team. Previous roles include positions working in IT consulting and college athletics.

  • Logo Of Premium Service Brands Sujeet Alwin Read Bio
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    Sujeet Alwin Operations

    Software Support Specialist


    Sujeet is responsible for providing solutions and helping streamline different operations for different employees and departments throughout the company. He graduated from James Madison University, and worked with Quantiphi Inc. and interned at PSB before joining the team.

  • Logo Of Premium Service Brands Ricky Saeturn Read Bio
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    Ricky Saeturn Operations

    Help Desk Specialist

    Ricky handles technical support, maintaining smooth operations of computer systems for groups and employees. He resolves issues in a collaborative team environment especially in the navigation of system integrations and building of efficient processes. Previously, Ricky worked as a Service Desk Technician with military and government agencies to include the Army, Navy, and VA/DoD. Previously served 4 years in the United States Marine Corps and ending career as a Sergeant.

  • Logo Of Premium Service Brands James Henderson Read Bio
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    James Henderson Operations

    Data Analyst

    James currently serves as the primary conduit of data analysis and validation at PSB. He works cross-departmentally to ensure we generate reliable insights to support our franchise partners. James graduated from the University of Virginia.

  • Logo Of Premium Service Brands Deborah Denney Read Bio
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    Deborah Denney Operations

    Paralegal

    Deborah acts as the Paralegal for the company helping the General Counsel manage legal affairs by drafting legal documents and reviewing documentation for legal issues. Prior to joining Premium Service Brands, Deborah worked as a Paralegal for the United States Army for over 17 years in a variety of positions, getting experience in Legal Assistance, Military Justice, Fiscal Law, and Claims, and even served as a Curriculum Developer for the Judge Advocate's General Corps.

Marketing

  • Logo Of Premium Service Brands Courtney Spain Read Bio
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    Courtney Spain Marketing

    Senior Director of Marketing Operations

    As the Senior Director of Marketing Operations, Courtney's primary responsibility is to collaborate with the marketing team to ensure that all systems and processes are optimized, enabling our franchisees to successfully execute their marketing plans. Over the past decade, her career has focused on roles in both marketing and operations. Courtney is passionate about leveraging insights from these dual perspectives to identify and seize opportunities more effectively.

  • Logo Of Premium Service Brands Sam Lee Read Bio
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    Sam Lee Marketing

    Director of Franchise Marketing

    As the Director of Franchise Marketing, Sam's primary role is driving the company's strategic initiatives. With a focus on overseeing special projects, Sam spearheads the development and optimization of social media strategies, sets key performance indicators (KPIs), and leads project management for seasonal campaigns. Over the past 3 years with PSB, Sam has cultivated a diverse skill set, progressing from content creation to supporting franchise partners as a field marketing manager. In the current role, Sam focuses on high-level strategic planning and execution, ensuring the success and growth of franchise marketing efforts.

  • Logo Of Premium Service Brands Nicole Starkey Read Bio
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    Nicole Starkey Marketing

    Graphic Design Manager

    As Graphic Design Manager, Nicole has helped lead the rebranding of all 8 brands under the PSB umbrella and the builds out marketing playbooks for all brands. Nicole obtained her B.A. in Studio Art and a Post-Baccalaureate certification in Graphic Design. Before PSB, she worked as a freelance designer, continuously enhancing her portfolio.

  • Logo Of Premium Service Brands Martin Kroszkiewicz Read Bio
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    Martin Kroszkiewicz Marketing

    Digital Growth Infrastructure Manager

    I specialize in Marketing Strategy Development and Integration with a focus on the digital realm and performance. In my previous experience, I worked with global and local businesses across many areas of marketing. I am a certified Media Buyer, Email Marketer, SEO’er, Content Creator, and Website wizard.

  • Logo Of Premium Service Brands Cait Hussey Read Bio
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    Cait Hussey Marketing

    Field Marketing Manager

    As Field Marketing Manager, I coach franchisees in brand marketing strategies and do individual marketing coaching sessions. I develop localized marketing strategies and programs and track data for growth insights. I conduct audits to ensure they are documented and enrolled in available marketing programs.

Finance

  • Logo Of Premium Service Brands Connor Deal Read Bio
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    Connor Deal Finance

    Controller

    Connor works with the CFO and accounting team to report and budget PSB’s financials in a timely and accurate manner. Connor started his career in accounting, working for a small winery in central Virginia. In just over four years, he went from bookkeeper to Head of Finance and Assistant General Manager.

  • Logo Of Premium Service Brands Rashel Drumheller Read Bio
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    Rashel Drumheller Finance

    Director, Development Operations

    Rashel is responsible for ensuring all aspects of PSB's Financial Development for all brands.  In addition, responsible for Royalty Manager with a specialized focus on Agreement Versions in FranConnect. Before joining PSB, she worked 20 + years for a locally owned and operated fuel-distributing company (Tiger Fuel Company..

  • Logo Of Premium Service Brands John Deal Read Bio
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    John Deal Finance

    Manager, Accounting Operations

    John is an Accounting Specialist in both payables and receivables, as well as reports and reconciliation. Graduate of Radford University with a Degree in Finance.

Franchise Development

  • Logo Of Premium Service Brands Matt Reeves Read Bio
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    Matt Reeves Franchise Development

    Senior Vice President of Franchise Development

    Matt helps franchise candidates explore home and commercial service franchise businesses to see if there is a mutual fit with Premium Service Brands. He has 11 years of experience in the service franchise industry, and has helped over 600 people find the right franchise opportunity.

  • Logo Of Premium Service Brands Justin Penard Read Bio
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    Justin Penard Franchise Development

    VP of Franchise Development

    Justin, born and raised in Irving, Texas, is a proud Dallas Cowboys fan. He graduated from Texas Tech University in 2006 and began a career in Houston, specializing in selling Employee Benefits. In 2018, Justin invested in his grandparents' lakehouse on Lake Whitney, allowing him to live by the water and commute just 45 minutes to Waco, Texas, for his franchising career with Neighborly. Despite being new to franchising, Justin found a passion for it, enjoying meeting new people and assisting them in improving their lives through franchising opportunities. He finds great satisfaction in helping people achieve their goals, regardless of where they are located, and embraces the change from city life to a more relaxed lakeside environment.

  • Logo Of Premium Service Brands Sierra Jones Read Bio
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    Sierra Jones Franchise Development

    Vice President of Development

    Sierra Jones, based in Manchester, NJ, brings a wealth of experience and enthusiasm to PSB. Growing up in a franchising family, she attended her first discovery day with Ben & Jerry's in second grade, sparked by her father's involvement as a part-owner of Apple Spice. Sierra honed her skills working with emerging brands at Frandevco and is excited to contribute to PSB's growth. In her free time, she enjoys her three bunnies: Benny, Willoughby, and Harriet.

  • Logo Of Premium Service Brands Brian Hill Read Bio
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    Brian Hill Franchise Development

    Vice President of Development

    Brian is a seasoned expert in franchise development with eight years of experience and two years as a franchise consultant. A proud veteran of the US Air Force, Brian leverages a disciplined and strategic approach to his work. An avid reader and gamer who loves sports, particularly cheering for the Dallas Cowboys and Texas Rangers, Brian expertly balances a rewarding professional career with a fulfilling family life. Married with a 9-year-old son, Kaden, and a beloved dog, he showcases a blend of commitment, expertise, and dedication in all endeavors. Brian is excited to bring his experience to House Doctors and Window Gang to find the right owners for the system.

  • Logo Of Premium Service Brands Rachel Hutcheson-Layton Read Bio
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    Rachel Hutcheson-Layton Franchise Development

    Franchise Development Coordinator

    As a Franchise Development Coordinator, I facilitate connections between candidates, consultants, and the right developers for their desired brands. I ensure that our collateral and consultant information is always current, helping people learn about our brands and choose the best fit. Additionally, I support all developers by providing whatever they need to ensure our candidates experience the best discovery process possible.

Insight Business Solutions

  • Logo Of Premium Service Brands Tracey Felts Read Bio
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    Tracey Felts Insight Business Solutions

    President of Insight Business Solutions

    https://www.linkedin.com/in/tracey-felts-b9b9a0161/

    As the President of Insight Business Solutions Tracey is responsible for all processes and organizational development of the Contact Center. Her goal is to combine a passion for great customer service with technological growth to positively impact franchisees and their customer base. Tracey has over a decade of experience in leadership, customer service, and franchising.

Why Invest with Premium Service Brands?

In the past, our companies have served an audience of customers who do not have the time, tools, or physical ability to perform the services that we offer. Now our businesses are expanding deeper as we continue to gain a younger clientele who are comfortable outsourcing the work rather than doing it themselves. This has allowed our companies to expand significantly. When you choose to invest in our home service franchise opportunity, you don’t have to do anything but hire and lead a great team of professionals that puts customers first. Thanks to our established brand names, national marketing strategies, and comprehensive field support, you will have everything you need to launch and grow a very profitable business!

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$50,000 Liquid Capital Required